Return Policy
Thank you for shopping at lighau.com. We are committed to providing you with quality products and excellent service. If you are not completely satisfied with your purchase, we will be happy to process your return or exchange.
Return Conditions
30-Day Free Returns: You can request a return or exchange within 30 days from the date you received the product.
The product must be unused and retain the original packaging, tags and all included accessories.
For returns or exchanges due to quality issues, please provide relevant photos or videos as proof.
Return Process
Contact Customer Service: Please contact our customer service team via email service@lighau.com or phone +86 157 1649 8174, stating your order number and the reason for the return or exchange.
Confirmation and return: Our customer service will confirm your return application and guide you to send the goods back to the following address:
Return address: Room 302, Building 9, Wangfu Garden, Zhufang Road, Runzhou District, Zhenjiang City
Inspection and processing: After receiving the returned goods, we will inspect them within 5 working days and process your refund or exchange request.
Refund instructions
The refund will be returned according to the original payment method. The specific arrival time may vary depending on the bank's processing time.
For returns not due to quality issues, you are responsible for the return shipping costs.
Special instructions
For damage caused during transportation, please refuse to accept it on the spot when signing and contact customer service.
We reserve the right to refuse service for malicious or frequent returns and exchanges.
Contact us
If you have any questions, please feel free to contact our customer service team through the following methods:
Email: service@lighau.com
Tel: +86 157 1649 8174
We hope you have a pleasant shopping experience at lighau.com and look forward to serving you again!